Feist Forest

- TERMS AND CONDITIONS -

 

1. TO ORDER: To order you can securely make payment through the website. If you order a bespoke size, payment can be made via a Paypal invoice. (No Paypal account is required to make payment)

2. CONFIRMATION: We will acknowledge all orders within two working days, notifying you of the approximate delivery date.

3. CANCELLATION: If you decide to cancel your order, please email to let us know. If your table has already been dispatched, we would ask you to return it within 7 days of receipt. Please get in touch so a collection can be arranged with a full refund, excluding the cost of delivery. (UK only)

4. UK DELIVERY:  When your order is ready, we will be in touch to arrange a suitable delivery date. Your table will be delivered by Parcelforce and arrive between the hours of  7am - 6pm. Please ensure you are available to take receipt and sign for the delivery. 
We take great care making your table and ensure it is packaged securely, yet if the product arrives damaged, please let us know immediately. We ask that when you receive your table via Parcelforce, to sign it as 'unseen', so we can take up the issue with the courier if damage was made in transit.

INTERNATIONAL DELIVERY: Your table will be delivered by Fedex. We take great care making your table and ensure it is packaged securely, yet if the product arrives damaged, please let us know immediately. We ask that when you receive your table via Fedex, to sign it as 'unseen', so we can take up the issue with the courier if damage was made in transit. Customs and import duties may apply when shipment reaches its destination. These charges are the responsibility of the customer and vary from country to country.

5. RETURNS - UK: We hope you will love your Feist Forest table, yet in the unlikely event that you wish to return it, please let us know by e-mail within 7 days of receipt and we will arrange for its free collection. Items returned must be unused and packed securely using reinforced tape and in its original packaging. Once returned in a re-saleable condition, we will arrange a full refund less the delivery costs. Collection however is free. If items returned are damaged, the reasonable costs of repair will be chargeable and deducted from any refund.

RETURNS - INTERNATIONAL: We hope you will love your Feist Forest table, yet in the unlikely event that you wish to return it, please let us know by e-mail within 7 days of receipt. Items returned must be unused and packed securely using reinforced tape and in its original packaging. Once returned in a re-saleable condition, we will arrange a full refund less the delivery costs. The cost of returning goods is the responsibility of the customer. If items returned are damaged, the reasonable costs of repair will be chargeable and deducted from any refund.

6. PLEASE NOTE: Wood is a natural material, with its unique grain, knots and pattern.
These are not flaws, they are the inherent characteristics of the wood. We love them. It
makes each table individual, just like a fingerprint. We have designed and built your table to last, yet we recommend you protect it from heat and humidity such as direct sunlight and radiators to prevent any unnecessary affects.

Feist Forest, Wheatley Hall, Pocombe Bridge, Tedburn Road, Exeter, EX4 2HB


©2015 FEIST FOREST